Refund policy

At trynase, we strive to ensure our customers are satisfied with every purchase.

Refunds are issued if:

• The returned item meets our return policy requirements.
• The item was damaged, defective, or incorrect.

• Once your return is received and inspected, we will process your refund within 2 business days.
• Refunds will be issued to the original payment method (credit card, PayPal, etc.)

• Refunds typically take 10–15 business days to appear in your account, depending on your payment provider.
• If you haven’t received your refund within this timeframe:
• Check with your bank or credit card provider for pending transactions.
• Contact us at support@trynase.com for assistance.

Note: Original shipping fees are refunded only if the return is due to our mistake.

📧 For refund questions, email support@trynase.com